Expand Your Support with an Employee Benefits Call Center

Get the help you need to enroll new hires, process qualifying life events and answer employee questions throughout the year.

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Employee Benefits Call Center

Outsource Your Employee Benefits Enrollments & Support

Enroll New Hires

New hires complete their new hire enrollments through the employee benefits call center. We can actively reach out to your new hires upon request.

Process Qualifying Life Events

Have employees utilize the call center to process their qualifying life event changes outside of open enrollment.

Year-Round Employee Benefit Support

Direct all of your employees to use the call center when they have questions about their employee benefits.

Why Set Up a Benefits Enrollment Call Center?

Expand the Support of Your Benefits Department

An employee benefits call center can free up your overworked HR department and enhance the support you provide your employee.

Benefits

Implementing a call center to enroll your new hires, process qualifying life events and to provided year-round support has the following benefits for your company:

  • Expand your benefit support for your employees
  • Seamless integration
  • We enroll on your current enrollment platform
  • Dedicated benefits counselors
  • Save time onboarding new hires
  • Save time answering common benefit questions
  • Educate employees year-round (optional add-on campaign)

Features

Here is what is included with each benefit enrollment resource center.

  • Dedicated call center number
  • Employees can schedule appointments or call in at their convenience
  • Inbound and outbound calls
  • Lead benefit counselor manages your new hire enrollments
  • Licensed, non-commission benefit counselors trained specifically on your benefits.
  • All calls are recorded
  • US based call center
  • Language services available for an additional charge
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Frequently Asked Questions

A benefit call center is right for your company if you want to upgrade your employee’s enrollment experience, have a decentralized, multi-shift workforce that is hard to reach or if your department just doesn’t have the staff it needs to help your employees.

Each of our call center clients have their own dedicated phone number. When your employees call this number, it let’s our call center team know they are calling from your company. 

We answer the phone as your company benefit call center. Our goal is to be a seamless extension of your company however, we can answer the phone however you would like us to.

Call center hours vary by employer group. Published call center hours for new hire enrollments is 8am-5pm. Our team often works outside the published hours to return calls and answer emails. We will review your specific call center needs during implementation.

Our call center team can make outbound calls to your new hires upon request. We recommend this approach for all of our call center clients.

We support Spanish speaking bilingual benefit counselors. We can use an interpreter for other languages. Additional charges may apply. See the pricing page for more details.

Are benefits counselors are not paid commission.

We train a specific number of benefits counselors dedicated to your company and trained specifically on your benefit offerings. The number of counselors we assign is based on the expected call volume we will receive. During our implementation process, we will evaluate the number of counselors needed to help your employees.

You can find complete pricing on our pricing page. Our call center is based on a fee-for-service model so you’ll know up front what the call center cost will be.

Have more questions?

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